What Information We'll Cover

This course will introduce folks who are new to performance management (PM) and organizational behavior management (OBM) to some of the most critical aspects of PM practice: pinpointing and measurement. Different types of organizational pinpoints will be explored, including those for behaviors, outputs, and business results. The instructor will present examples of different types of measurement used in practice, and will share strategies that can help leaders better quantify even the most abstract performance metrics, all using established PM tools. Performance monitoring and staff observation will be discussed, along with techniques for reducing staff reactivity/resistance and increasing acceptability of measurement as part of an organization's culture. Finally, special considerations for graphing individual and group data will be shared.
Purchase This Course ($22)

The Details

PM1001 - 1.5 Learning (Supervision) CEs

Shannon Biagi, MS, BCBA
1 hr, 17 minutes
Post-training Quiz
Asynchronous online course with videos

Chief Motivating Officers, LLC (OP-19-3170)

After this course, participants will be able to:

Objectives - What We'll Accomplish During This Course

  • Differentiate between behaviors, generalities, attitudes, states, and values in the workplace.

  • Select the appropriate order of steps in the pinpointing process.

  • Differentiate between behaviors, outputs, and business results.

  • Determine how detailed a pinpoint must be in context of desired behavior change.

  • Determine which measurement strategies are fundamental, derived, sampled, or other.

  • Given a scenario, select the most appropriate measurement system.

  • Identify the role of inter-observer agreement in the measurement development process.

  • Determine best practices for graphing group performance data in PM.

  • Identify special considerations for graphing individual data in PM.

Course Outline

  • 01


    Show Content
    • PM1001 - Pinpointing and Measurement in Performance Management: Syllabus

    • About Your Instructor

  • 02

    Guided Notes

    Show Content
    • PM1001 Guided Powerpoint Slides (Download and Complete for Best Results)

  • 03


    Show Content
    • Part 1: What is/isn't Behavior at Work?

    • Part 2: Pinpointing Behaviors, Outputs, and Business Results

    • Part 3: Choosing Measurement Tools

    • Part 4: Performance Monitoring

    • Part 5: Considerations for Graphing in PM

  • 04

    Complete the Course

    Show Content
    • PM1001 Completion Quiz

    • Post-Training Survey

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