Change is a constant in clinical, educational, and human service organizations. New procedures, documentation requirements, technology platforms, treatment protocols, and organizational initiatives regularly require employees to modify their behavior. Unfortunately, even well-intentioned changes can fail when organizations overlook the environmental conditions necessary to support them.
This course introduces change management through the lens of Organizational Behavior Management. Participants will examine why employees may continue engaging in familiar behaviors after new expectations have been introduced and how competing contingencies, response effort, and reinforcement histories affect the adoption of new practices.
We will explore common sources of resistance to change and practical strategies for preparing the environment before implementation. Participants will learn about principles of effective change, phases of change initiatives, and the critical role leaders play in communicating expectations, removing barriers, supporting new behaviors, and sustaining improvements.
The course also examines the distinction between compliance and commitment, emphasizing the importance of employee participation and environmental support. Through workplace scenarios, participants will practice identifying why change efforts stall and selecting strategies to improve implementation and long-term success.