Employee recognition is widely recommended as a leadership practice, yet many supervisors struggle to use it in ways that reliably improve performance. Praise, rewards, incentives, and recognition programs are often implemented with good intentions, but their effects depend on the contingencies they create and how employees respond to them.
This course examines the behavioral science of consequences and their application to workplace performance. Participants will review the three-term contingency and learn to distinguish reinforcement from punishment, as well as positive from negative reinforcement. The course emphasizes an important distinction: recognition is something a supervisor delivers, while reinforcement is determined by its effect on future behavior.
Participants will explore the characteristics of effective positive feedback and recognition, methods for identifying meaningful reinforcers, and ways to evaluate whether recognition efforts are producing the intended effects. The course also examines punishment and extinction, including how these processes can operate in everyday supervisory interactions.
Through applied examples, participants will learn to analyze workplace contingencies, recognize unintended consequences, and make more informed decisions about supporting employee behavior. The goal is to help early career behavior analysts use reinforcement and recognition thoughtfully, ethically, and effectively in their leadership roles.