What Information We'll Cover

Determining why employees do what they do at work can often be a struggle for leaders, even those leaders in behavior analysis. This course shares an approach to analyzing an organizational system from the performer perspective, also known as the job-level of a systems analysis. Through a case study, participants will be shown how this analysis can be conducted in a human service organization to assist in identifying and removing barriers for staff, hopefully changing the common perspective that is often taken around “lazy” or “disengaged” employee behavior. Literature will be reviewed from Rummler and Brache, Carl Binder, John Austin, and other articles from the Journal of Organizational Behavior Management will be discussed to support this approach to applying human behavior at work.
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The Details

CMO1001 - 1 Learning (Supervision) CE

Shannon Biagi, MS, BCBA
50 minutes
Pulse Checks, Post-training Quiz
Asynchronous online course with videos and transcripts

Chief Motivating Officers, LLC (OP-19-3170)

After this course, participants will be able to:

Objectives - What We'll Accomplish During This Course

  • Identify how OBM practitioners adjust the three-term contingency to analyze behavior in a work context.

  • Determine potential areas of environment- and individual-based performance management interventions, according to the job level of analysis posited by Rummler and Brache and other OBM practitioners.

  • Identify the conclusions of Warman, Wine, Newcomb, Chen, and Morgan’s 2019 study on organizational SDs.

  • Select reasons why training may not be an appropriate intervention in many organizational contexts, and what may be done instead.

  • Identify characteristics of a case study conducted by the instructor, including what solutions were selected based on the assessment, and what results were achieved by the intervention.

Course Outline

  • 01


    Show Content
    • CMO1001 Syllabus

    • Pre-course Check-in

  • 02

    Videos and Transcripts

    Show Content
    • Section 1 - Getting Started

    • Section 2 - The Mechanic Manager and W. Edwards Deming

    • Section 3 - The 3-term Contingency - OBM-style

    • Section 4 - Setting Up the Assessment

    • Section 5 - Before Performance - Expectations

    • Section 6 - Before Performance - Task Interference

    • Section 7 - After Performance - Consequences and Feedback

    • Section 8 - Individual Variables - Knowledge, Skills, and Capacity

    • Section 9 - Summary and Project Results

  • 03

    Tools and Supplemental Materials

    Show Content
    • CMO1001 Slide Handout

    • CMO1001 Downloadable Workbook - The CMOs Guide to Troubleshooting Team Talks

  • 04

    Complete the Course

    Show Content
    • CMO1001 - Completion Quiz

    • Post-Training Survey

How It Works

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